Frequently Asked Questions

Need help? We've got you covered!

How do we package our orders?

At EMS, we make sure all our products are as natural as possible, tread lightly on the planet and support your well being journey. Every Gift Box is created with a loving process from start to finish. All items are thoughtfully wrapped in
planet-friendly tissue paper and/or filling, finally sealed in a sustainable
kraft box with a personalised message option.

Can I add more items to my existing order?

Please send us an email at orders@expressmobilespa.co.uk with your order number for support. We can't normally add to orders, but if you send a message to our team, they'll
see what they can do and let you know asap.

I need to return an item I ordered

For all returns/refund requests, please email us at orders@expressmobilespa.co.uk with the product details and the reason for your returns/refund request. For more information, visit our /policies/refund-policy

Can I use more than one promotional code?

Only one promotion code can be used at a given time for an order.

I want to change the shipping address. How can I do it?

Please email orders@expressmobilespa.co.uk with your order number and the correct shipping address, as soon as possible. Please understand that we cannot be held liable for orders delivered
to incorrect addresses; if they were dispatched before we received the changed shipping address from you.

My order is a gift. Can I add a personalised message with it?

Send us your personalised
message and name by adding it in the Notes section on the 'Your Cart' page and we will add a handwritten note for you with the gift.

How do you choose your brand partners?

We are passionate about supporting small businesses, partially because the products they create are made lovingly with thought. That's why we handpick all of our items from carefully chosen, wonderful small businesses around the UK, who share our passion for well being, ethical sourcing
and a sustainable environment. We share a warm relationship with our small business partners. Visit our page to know more about our incredible 
Brand Partners

Contact Our Team